We are here
Customer Help
Answers to what people ask us most, on shipping, delivery, payment, dosing and the things that occasionally go wrong. If your question is not here, message us and a person will answer.
Orders and shipping
Orders placed and paid before the daily cut-off usually ship the same or next business day. e-Transfer orders ship once the transfer lands. Once it is on its way you get a tracking number by email.
Free on orders over $199 anywhere in Canada. Below that the cost is shown at checkout before you pay, so there are no surprises.
No. Everything goes out in plain, unbranded packaging with nothing on the outside that hints at the contents. Shipping is tracked either way.
Your tracking number is emailed as soon as the parcel moves, and it is also on your order under My account. If tracking shows no movement for five business days, tell us and we will open a trace.
No. We ship across Canada only.
Same-day delivery
Parts of Toronto, Ottawa and London. It is postal-code specific rather than city-wide, so check your code in the checker on our home page or at checkout to see whether a rider can reach you.
It depends on your zone and shows at checkout once your postal code is recognised. The free-over-$199 threshold applies to standard tracked shipping, not to same-day rider delivery.
Yes. Same-day orders are handed to a person and whoever takes the order needs to be nineteen or over. Keep your phone nearby so the rider can reach you.
Please do. There are shops across fifteen Canadian cities and the team can talk you through anything in person. Addresses and hours are on our locations pages.
Paying
Interac e-Transfer, Visa, MasterCard and American Express.
Card payments are taken at checkout. e-Transfer orders are held until the transfer is received, then they ship, so sending it promptly keeps your order moving.
Yes. Payment details are handled by the payment processor over an encrypted connection and never stored on our side.
Yes. Points build as you order and can be redeemed against future orders. You can see your balance in My account.
Choosing and dosing
Every dried strain page carries a calculator that scales the standard amounts by that strain’s measured potency, and the edibles category has one that works in shares of a pack. Both are deliberately conservative. If in doubt take less and wait ninety minutes.
Something gentle and pre-measured. Our beginner friendly page collects the strains, capsules and edibles worth a first outing, with the reasons why.
Five grams is the total dried mushroom across the whole bar, not per piece. For most people it is closer to two moderate experiences or four to five lighter ones. Break it up before you start.
Potency figures on our dried strain pages come from published competition lab data, and we say on each page how confident that number is. Batch-to-batch variation in mushrooms is real and large, which is why every calculator errs low.
Ask a doctor first, particularly if you take antidepressants, lithium or anything for a psychiatric condition. We are not able to give medical advice and would not want to.
If something goes wrong
Contact us within seven days of delivery with your order number and a photo and we will replace it or refund you. That is a promise, not a negotiation.
No. These are consumable products, so opened items cannot be returned. Anything damaged, incorrect or incomplete is a different matter and we will sort it out.
In hot months chocolate and gummy orders ship with ice packs, but some softening can still happen in transit. It does not affect the product and is not counted as damage. Chill it and it will firm back up.
If tracking is static for five business days, get in touch. We open a trace with the carrier and sort out a replacement or a refund.
If it has not shipped, yes. Message us with your order number as soon as you can and we will catch it if it is still with us.
Age, privacy and the legal bit
Nineteen or over. We do not sell to anyone under nineteen and orders are handed over to an adult.
Psilocybin is a controlled substance in Canada. Our shops have operated openly for years and we ship discreetly nationwide, but this is not a regulated market like cannabis and you should understand that before ordering.
We use them to process and deliver your order, and nothing else. The full detail is in our privacy policy.
The descriptor is discreet and does not name the products. If you would rather it not appear at all, Interac e-Transfer is the option most customers pick.
Still stuck?
Message us with your order number and we will come back to you quickly. If you would rather talk to somebody, call 437-849-2044, or walk into any of our shops and ask the team.